Billing and Financial Assistance

We believe in transparency and accountability in our billing practices. Bills for medical care can be confusing and our staff is here to help. 

For general information, please select a subject from the menu below or call 435-719-3542.

 

435-719-3542

Online Bill Pay

You may pay your bill through our website at any time using our secure payment system specifically designed for medical payments.

Make an Online Payment Now

If you wish to make a one-time payment to pay your entire balance, you may do so without registering your account. To request a payment plan, apply a discount to your bill, or to see if you are eligible for discounts, you will need to register your account with us prior to making a payment.

Bill Pay By Mail

When making a payment by mail, please include your full name and account number. Your account number can be found at the top right-hand side of your bill. We will accept the following types of payment via mail:

  • Personal Check
  • Cashier’s Check
  • Traveler’s Check
  • Money Order
  • Credit Card (Complete the card information at the bottom of your bill.)

Please address payment to:

Moab Regional Hospital
PO Box 998
Moab, Utah 84532

Bill Pay By Phone

When making a payment over the phone, please have your bill available for reference so that we may verify your account number and answer any questions you may have. Our billing specialists will also need the patient’s full name and address, and possibly a social security number to verify identity. 

Call: 435-719-3542 Monday through Friday from 8 a.m. to 5 p.m.

Ask to speak to the Business Office and let the specialist know you would like to pay your bill.

Bill Pay In Person

If you wish to make a payment in person, our business office is open during regular business hours, Monday through Friday from 8 a.m. to 5 p.m.

Moab Regional Hospital Business Office
450 W Williams Way
Moab, Utah 84532

Third Party Bills

Moab Regional Hospital partners with third party providers for certain services, such as laboratory and imaging reads. In addition to your bill from Moab Regional Hospital, you will receive a bill directly from the third party provider. Services from these providers are billed separately from your hospital bill. You will not see these charges duplicated on your bill from Moab Regional Hospital. 

  • Mountain Land Physical Therapy
  • Utah Imaging Associates
  • Grand County EMS
  • Quest Diagnostic
  • Classic Lifeguard
  • St. Mary's Community Outreach
  • Visiting physicians at Moab Regional Medical Clinic
What To Expect (Timeline)

From the time you enter our hospital until the time your bill is paid in full, we believe you are in our care. The timeline below will help you understand what to expect in a typical case when a patient is treated at Moab Regional Hospital.

2 – 3 Days from Hospital Admission: Initial Charges    

  • Initial charges are posted to patient’s account.

7 Days from Hospital Admission: Itemized Breakdown

  • If the patient has insurance, MRH will bill their insurance within approximately seven days after the visit.
  • At this time, patient will receive an itemized listing of all procedures or treatments rendered. Although it looks similar to a bill, it is NOT a bill.

30 Days from Hospital Admission: First Billing Statement

  • Typically, it takes approximately 30 days for MRH to collect payment from an insurance company.
  • When we receive payment from the insurance company, MRH will send you a bill showing any remaining balance for which the patient (or named responsible party) is responsible.
  • This bill is what we refer to as the “first statement.”
  • MRH sends out patient bills in alphabetical order by last name: e.g., names beginning with “A” will go out earlier in the month, while names beginning with “Z” will go out later in the month.

After 90 Days (three billing cycles) the account becomes delinquent.

  • You have 10 days from the date of the third billing statement to contact us and pay your bill. After 10 days, we may send your bill to our collection agency.

From the date of your first billing statement you have 120 days to apply for financial aid.

  • If you are unable to pay your bill please contact our office for financial aid information.
Financial Aid & Payment Options

Payment Plans

Moab Regional Hospital offers interest free payment plans for six (6) months or less from the time of the first billing. If more time is needed, we partner with MedSource to offer long term plans at 9.9% interest annually.

Visit this link to request and enroll in a payment plan.

Government Aid (Medicaid)

Government Sponsored Medical Assistance Programs 

These may be available for patients who qualify. In order to determine if you qualify, you must fill out and submit a Medicaid Medical Assistance Application.

You may pick up a copy of the Medicaid application from Moab Regional Hospital’s Business Office, or:

State Government Aid

We also have a State of Utah eligibility specialist on site at the hospital to assist with questions you may have regarding government medical/financial aid programs, such as CHIP, PCN, UPP, Medicaid, Private Health Insurance and APTC. To schedule an appointment to speak with our Medicaid Outreach worker, please call Tammie Berrie at 435-719-3608.

MRH Financial Aid

Moab Regional Hospital is a not-for-profit 501(c)3 hospital and as a part of our commitment to our community we offer financial assistance for those who qualify. If you are experiencing financial challenges due to your hospital bills, we encourage you to apply. Financial aid is determined on a sliding scale based on income and family size. People with health insurance coverage may still be eligible for financial assistance to assist with co-pays and deductibles.

Applications for financial aid are reviewed by a committee and are usually decided within 30 days. If you think you may qualify for financial aid from our hospital, you will need to complete our Financial Assistance assessment form and provide required documentation including proof of annual income and assets, such as pay stubs, tax documents, and/or bank statements.

To get started on your application:
Formularios de Ayuda Financiera:
To speak with an MRH Financial Navigator, please call 435-719-3540.
The deadline to apply for MRH financial assistance is 120 days after the date of your first billing statement.
Glossary of Insurance Terms

Insurance: A practice or arrangement by which an insurance company or government agency provides a guarantee of compensation for specified loss, damage, illness, or death in return for payment of a monthly or yearly premium. Insurance companies offer a variety of insurance plans, and therefore pay differently according to each individual plan.*

Co-payment or Co-Pay: A fixed dollar amount that insured patient(s) pay directly to the provider when receiving medical care. Copays do not count toward your annual deductible or coinsurance. Co-pay amounts vary depending on each plan that may include but may not be limited to: Office Visits, Specialist Visits, ER Visits, and Pharmacy Needs.*

Deductible: A specified amount of money that the insured patient(s) must pay before your insurance company starts paying on claim(s). Deductibles do not count toward your co-insurance. Some insurance plans have minimal deductible while others have very high deductibles.*

Co-insurance: The remaining portion of a claim in which both the insured patient(s) and their insurance company share responsibility, and this is often expressed as a percentage. Co-insurance applies only AFTER the deductible has been met. This should not be confused with Secondary Insurance. The co-insurance goes into effect after the deductible has been met. Amounts vary from plan to plan. For example, an 80%/20% split is co-insurance in which the insurance company pays 80% of the cost and the insured patient(s) pays the remaining 20%*

Co-insurance Out-of-pocket Maximum: If you have an insurance plan with a co-insurance out-of-pocket maximum, this means there is a limit on how much you will have to pay per year out of pocket. After you have paid the co-insurance maximum, the insurance company pays 100% of your covered medical expenses for the rest of the year (up to your plan’s annual maximum). This excludes your deductible and any co-pays.

* See your specific plan for details concerning amounts.

Frequently Asked Questions

Q: When will I receive my bill?

A: We estimate that you will receive your first billing statement 30 days after you became a patient.

Q: What if I have health insurance?

A: For insured patients, we will first bill the insurance agency. Once we receive payment from the insurance agency, we will deduct that payment from your balance due and send you your first billing statement. Coverage and deductibles vary, so it is best to speak to your insurance agency directly with any questions regarding your specific coverage.

Q: When do I pay my copayment and deductible?

A: As soon as you are able. If you wish to pay your deductible at the time of service, you may. If you wish to wait until you receive your first billing statement, you will have approximately 60 days after that to pay your bill before we mark your account as delinquent and send it to collections. You will be notified in writing prior to your bill being sent to collections.

Q: How will I know my insurance company has been billed?

A: The total amount billed to your insurance company will be listed on any billing statements we send you. You should also be able to verify all payments with your insurance company directly.

Q: Do I have to pay a deposit?

A: Depending on the procedure and whether or not it requires preauthorization, you may be required to pay a portion of your bill at the time of service. The best way to find out if a particular procedure is covered it to speak with your insurance provider directly.

Q: What if I do not have insurance?

A: For our non-insured or “cash pay” patients, we automatically give a 10% discount. If our patients pay their bill in full within first 30 days after the first billing statement, we give an additional 10% discount on their total bill. We strongly suggest that cash-pay patients who are struggling with financial hardship take advantage of the various payment plans and financial assistance programs we offer.

Q: What if I am having trouble paying my bill in full?

A: For those who qualify, we offer financial assistance up to 100%. In order to request financial assistance from the hospital, you must fill out and return a Financial Assistance Assessment form. Applications are reviewed by a committee which will usually give a decision within 30 days.  We also offer payment plans with no interest for 6 months, and longer term plans through MedSource with 9.9% interest rate annually.

Q: There is a problem with my bill. How do I file a billing complaint?

A: If there is a problem, we will review it and help resolve your questions. Please call our Business Office at 435-719-3540 or send an email and we will resolve the issue as quickly as possible.

For any other questions, please call 435-719-3542 and ask to speak to our Business Office. One of our Billing Specialists will be happy to assist you. We may also be reached by email.